Group Coaching Agreement


Hey there, it’s Candice and Curtesha, the LOA twins here and we’re SO excited that you’ve committed to taking this next step in your business by investing in this Coaching Programme – we’re really looking forward to working with you!

To ensure our working relationship starts in the right way we’d like to provide you with some information so you can clearly understand what this Coaching Programme involves, how it will be delivered, what we expect from you, and lastly, what you can expect from us and that’s what we hope to achieve within this Agreement.

This Agreement sets out the entire arrangement between us, and since we know reading legal documents is not the most fun, we’ve tried hard to make things as simple as possible.

We’ve avoided using complicated legal terms or jargon as much as we can since we have no desire to trick or confuse you, we simply want to ensure that we start out on the right foot with total clarity on what is expected as we start work together on achieving your goals!

  1. The Agreement

  • The Terms and Conditions set out below (“the Terms”) apply to the delivery of the TOWILOA Finale Self Study (“the Programme”) which we, the LOA Twins, (“We”, “Us”), agree to provide to you, the purchaser of the Programme, (“You”, “Your”) in exchange for payment of the Fee (as defined below).

  • Our delivery of the Programme will be subject to these Terms, along with our privacy notice which can be found at and you are deemed to accept them when you place an order to purchase our Programme, unless we agree in writing otherwise.

  • Our Agreement shall begin when this document is electronically accepted and will continue for a period of 12 months or until the last Session is delivered, whichever is earlier, unless it is extended by agreement in writing, or terminated earlier in accordance with these Terms.

  1. The Coaching Process

  • As your coaches, our intention is to support you in reaching your desired goals. In order to do so we will begin by focusing on identifying and discussing your desires and group intentions before moving forward to create a strategy and plan that will support you in reaching those goals. You will get the maximum benefit from the coaching process if you commit to engaging fully with the process and providing your full attention, time, focus and energy to our coaching sessions and to completing any tasks or actions we suggest you undertake between coaching sessions.

  1. The Programme

  • As part of the Programme we agree to deliver the following services (the “Services”):

  • 8 x pre recorded group coaching sessions lasting 45 minutes each to be delivered by Zoom or other online meeting facility (the “Sessions”);

  • Access to replays via the Facebook Platform or Resource Library;

  • Live business and coaching bi monthly event in an exclusive facebook group

  • Provision of self-study workbooks to support you between Sessions;

  • VIP Option only this includes one 45 minute 121 Twintensive with the twins

  • Email access to us subject to a maximum weekly limit of 5 minutes per month. We agree to use out best endeavors to respond to all emails within 48 hours (Monday to Friday). Emails will not be checked during a weekend (Saturday or Sunday);

  • Contact to us under Q&A post in the announcements section in the Facebook Group subject to a maximum weekly limit of 5 minutes. We will use reasonable endeavours to respond to messages within 48 hours of receipt (Monday to Friday), providing that we have been clearly tagged or otherwise clearly notified of such message or comment by you (where applicable). Messages will not be checked during a weekend (Saturday or Sunday).

  • Should you require personal or one-to-one support, or feel that you require further contact or support from us which is over and above the Services set out above then a further agreement will need to be arranged and separate terms and payment agreed.

  • The Programme is designed to be used for business purposes. By signing this Agreement, you are confirming that you are entering this Agreement for reasons connected to business and not as a consumer. If you believe that you are purchasing as a consumer then you should be aware of the clause xx below.

  • Any information, support, materials or guidance we provide as part of the Programme is intended for a group audience and should not be relied upon as information personal to you, unless we expressly advise otherwise, and does not constitute legal, medical or financial advice.

  • When we deliver the Programme, we will deliver it with reasonable skill and care and in doing so we may engage the services of our employees, contractors and such other third-party providers as may be necessary.

  • The Programme is designed to be accessed online only and no alternative will be provided. You will be required to have access to Facebook to access some of the Services.

  1. What we expect from you when we work together

  • When you purchase the Programme you are agreeing that you are over 18, that you are legally capable of entering into a legally binding contract and that all information you provide to us is true and accurate.

  • You accept that as part of your participation in the Programme that you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness] and that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and we shall not be liable for your failure to make decisions, put into action any plans or strategy, or for any results whether direct or indirect arising out of your access to or use of the Programme.

  • You accept and understand that this Programme is not a substitute for professional therapy services. If you are currently undergoing medical or other professional help concerning your mental health then you should provide your practitioner with details of this Programme and inform us if appropriate and relevant.

  • During your use of the Programme you may be exposed to information or situations that trigger deep or otherwise unresolved emotional responses. By using and participating in the Programme you are confirming that you are mentally well enough to do so and that you understand that you are personally responsible for managing your own emotional state. You agree not to hold us liable for any emotional distress experienced as a result of your use of the Programme and Services and we reserve the right to terminate your access to the Programme where we have concerns as to your suitability to safely use it.

  1. Accessing groups and sessions

  • We will confirm the date and time of each Session by providing you with the details of the Session date and start time by posting in the TOWILOA Finale Facebook group and saving the details in the units section of the group. It shall be your responsibility to check your group posts so that you are aware when Sessions will take place.

  • You accept and understand that you are responsible for attending the Sessions at the scheduled time and during such Sessions to participate fully, and communicate openly and honestly.

  • You agree and accept that since the Sessions are all group sessions, if you are unable to attend a Session, or where you fail to attend a scheduled Session, then you shall simply forfeit the right to that Session. Sessions will not be rescheduled if you are unable to attend.

  • In the event we are required to reschedule a Session then we will make all reasonable attempts to provide you with as much notice as possible and to reschedule the Session to a mutually convenient time having regard to all other group members’ availability.

  1. Your conduct and behaviour during the Programme

  • We want to ensure that everyone accessing the Sessions feels safe and comfortable and therefore we ask you to agree to conduct yourself in a reasonable and responsible manner at all times when attending Sessions or when accessing any of our community areas or private groups (“Groups”) and not to act in a manner which may cause offence, distress or alarm to any other member of the Programme (“Programme Participant”) or any other individual who is a member of any of our associated networks and/or groups which you may have access to.

  • When you access any Session or any Groups you agree:

  • not to use them for any unlawful purpose;
  • not to record any part or capture or share images of any other Programme Participant or that include any other Programme Participant without that individual’s express permission;
  • not to share information, whether expressed to be confidential or not, that is shared by another Programme Participant;
  • that access is at your own risk;
  • not to canvass, promote or advertise your products or services to any of our employees, contractors or any Programme Participants without our express consent;
  • that you will not upload, post, transmit or otherwise make available any content that:
    1. infringes any copyright, trademark, or other Intellectual Property rights (as further defined below) belonging to us or any other person or entity;
    2. is by its nature defamatory, libelous, obscene, demeaning or which causes offence to another individual whether intended or not;
    3. discloses personal and/or confidential or sensitive information about another person;
    4. is threatening or causes a Programme Participant to feel harassed or in fear; and/or
    5. is classed as spam.

  • We reserve the right to withdraw your access to the Sessions and/or any Groups and to terminate this Agreement where your conduct is, in our reasonable opinion, offensive, distressing, or capable of causing alarm to another Programme Participant accessing the Programme. Following such removal and exclusion we shall arrange a meeting with you to discuss the matter and to determine whether you will be removed and/or excluded permanently from the Programme. Such decision to be at our absolute discretion. Where we decide to permanently exclude you, we shall be entitled to terminate this Agreement and you will not be entitled to any refund of any Fee already paid.

  • If you become aware of any inappropriate behaviour, comments, or content being shown or displayed within any Sessions or Groups, or during the delivery of any aspect of the Programme you agree to notify us as soon as possible.

  1. Your purchase of the Programme

  • Your order and purchase of the Programme is a contractual offer that we may choose, at our sole discretion, to accept.

  • Our welcome email confirms acceptance of your order and our legally binding agreement.

  • If your order is not accepted, we will notify you by email and provide a full refund of any Fee paid in connection with the Programme.

  • We reserve the right to make amendments, revisions or changes to the Programme or cancel, amend, change or reschedule any part as is reasonably required by us. If we make changes, we’ll ensure the Service still matches the original description, except where the change enhances the original description. We shall not be liable for any reasonable changes or cancellations that are made to the Services.

  1. Purchasing as a Consumer

  • Our Programmes are intended to be used for business purposes and on that basis we expect that most purchases will be made for business reasons. However, we acknowledge that in some cases our Programmes may be purchased for reasons not connected to a trade, business, craft or profession and in such cases additional rights will apply.

  • If you purchase any of our Programmes as a consumer then you will be entitled to a 14-day cooling off period which begins from the date of our Welcome email.

  • If you wish to cancel your order within the cooling off period then you will be entitled to do so by providing us with notice in writing to or by using the cancellation form attached to our General Terms of Service which can be found on our Website.

  • Upon receipt of your notice of cancellation then, so long as no Services have been provided to you, we shall cancel your order and access to the Programme and provide you with a full refund of any Fee you have paid to us.

  • Where you provide a notice of cancellation and we have already started delivery of the Services to you then you acknowledge that you will be responsible for any reasonable costs we have incurred in providing those Services and such costs will be deducted from any refund due to you, or, where payment of the Fee remains outstanding, you will be responsible for payment of them.

  • Please note that in relation to some Programmes you will have the opportunity to receive immediate access to some of the Services provided as part of the Programme, or access before the 14-day period cooling off period referred to above has expired. Where you choose to access the Services immediately, or before the 14-day cooling off period has expired, you acknowledge that you will lose your right to cancel your order in accordance with this clause. This does not affect any other rights you may have as a Consumer.

  1. Payment terms

  • In consideration of us delivering the Programme to you, you agree to pay the fee for the Programme which is £444 (option one self study only) or £888 (VIP option includes self study course and one 121 private session) (“the Fee”).

  • Payment of the Fee shall be made via Paypal or Stripe or such other method as we may confirm to you in writing.

  • Where we issue you with an invoice, the Fee must be paid within 48 hours from the date of our invoice.

  • If you choose to pay by credit or debit card then you authorise us to charge your payment method. If it is rejected, or fails, but you’ve still received access to the Services, you agree to provide full payment within 7 days from access to the Programme being provided.

  • Where we agree to accept payment of the Fee by instalments, instalments should be made as follows:

  • Initial Payment of £185 (option 1) or £333 (option VIP) to be paid on or before starting the Programme;

  • 2 x instalment payments of £185 (option 1) or £333 (option VIP) which should be paid at monthly intervals following the previous instalment until the Fee is paid in full. Full payment must be made before the end date of the Programme.

  • If we agree to accept payment by instalments, you agree to provide payment of the instalments in accordance with the instalment plan chosen by you at the time of your purchase. Each instalment received by us shall be credited to the outstanding amount of the Fee owed by you until we have received payment of the Fee in full.

  • Time for payment of the Fee or any instalment of the Fee shall be of the essence and shall be made without deduction, set off, or any form of withholding except as is required by law, and cleared payment must be received by us before you are entitled to access the Programme.

  • The Fee is based upon our knowledge and experience and the time, effort and availability of the Programme and Services and is not based on your actual usage and/or level of attendance. You agree and acknowledge that:

  • you shall not be entitled to any form of credit to or deduction from the Fee for any non-attendance or lack of usage of the Programme on your part: and

  • the Fee is payable in full and non-refundable.

  • We reserve the right to change the Fee at any time. Any changes will not affect the price of the Programme where payment has already been made and a welcome email has been sent.

  • If you are invited to attend in person meetings, events, retreats or similar then you will be responsible for arranging and funding your own travel, accommodation and insurance in order to participate in such activities.

  1. Late Payment

  • You shall be responsible for paying the Fee, or any instalment of the Fee, in full and on time.

  • Without prejudice to any other right or remedy that we may be entitled to, where your account is beyond 7 days overdue then:

  • we shall be entitled to withhold delivery of the Programme until payment has been made in respect of the outstanding amount; and

  • interest shall accrue and be added to your account on a daily basis as from the date payment is due until full payment (including accrued interest) is received by us. Interest will be calculated on the outstanding Fee at a rate of 5% over the Bank of England’s base rate from time to time; and

  • a fixed administration fee of £50 shall be added to your account.

  • In the event your account is beyond 30 days overdue then we shall be entitled to terminate this Agreement and instruct a collection or legal agent to seek recovery of the Fee along with interest and any accrued costs incurred.

  1. Refund Policy

  • No refund policy shall apply to your purchase of the Programme.

  • For consumer purchases only, refunds will only be offered where notice of cancellation is provided within 14 days following receipt of our Welcome email. Once the 14-day period has passed, no refunds shall be provided. You accept that you will waive your right to any refund where the Services are provided immediately or you choose to access them before the 14-day cooling off period has expired.

  • In light of our refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted by us. If you have any concerns with the Programme then you agree to notify us in accordance with this Agreement. If you choose to pursue a chargeback claim without first contacting us then you accept that such action shall constitute a breach of this Agreement and you shall indemnify us for the repayment of any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider as a result of your actions, along with the our reasonable costs for dealing with the matter calculated at a rate of £100 per hour.

  1. Complaints or concerns

  • We want you to be entirely happy with the Programme. In the event you have any concerns about the Programme or any of the Services, you agree to let us know by email to and give us a reasonable amount of time to investigate and resolve your concerns before you take any further action. For the purposes of this Agreement further action includes stopping payment or making any chargeback or similar claim.

  1. No Guarantee

  • You agree and understand that your participation in the Programme does not guarantee results or success. As part of the Programme you will have access to information, resources, people and support all designed to benefit you but it is your responsibility to take action and to implement the necessary information received and/or skills or tools shared.

  • We have made every effort to accurately represent the Programme. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation. As with any business endeavour, there is an inherent risk of loss of capital and we make no guarantee, representation or warranty with respect to the Programme provided.

  1. Cancellation and Termination

  • You may end this Agreement by providing us with 14 days’ notice in writing by email to Please remember that no refunds apply and you will be liable for full payment of the Fee despite any notice of cancellation.

  • We shall be entitled to limit the delivery of the Programme or suspend, and/or terminate this Agreement with immediate effect and without refund of any Fee, whether paid or remaining due and payable, if we reasonably determine that:

  • you have committed a material breach of any of your obligations under this Agreement; or

  • you have failed to provide payment of any sum due to us as and when it becomes due; or

  • you have become subject to a bankruptcy, insolvency or similar financial order or proceedings affecting you or your business; or

  • you have acted or behaved dishonestly, fraudulently, or in a way which we reasonably consider may have a detrimental effect on our business or reputation; or

  • you have provided information or content which violates or goes against our ethical or moral views; or

  • you have failed to positively engage with the Programme or have impaired the delivery of the Services to you or a Programme Participant; or

  • you have acted in a way which is abusive or is intended to cause offence to us or a Programme Participant; and/or

  • you have failed to abide by any term of this Agreement or any other guidance we may provide whether such action constitutes a material breach or not.

  • Upon termination of this Agreement for any reason:

  • your access to the Programme, all Services, any private social media accounts, any Groups, and any other online resources, will be removed, unless expressly agreed otherwise. We will not be liable to you for any claims relating to the removal of that access;

  • any Fee or other monies owed by you to us will become immediately due and payable;

  • any terms of this Agreement which either expressly or by their nature relates to the period of time after termination and/or the Programme has been delivered, shall remain in full force and effect;

  • you shall cease to use, either directly or indirectly any Content, or Confidential Information, as defined below, belonging to us, or provided by us to you, and shall immediately return to us or destroy any copies in your possession or control.

  1. Events outside of our control

  • We will make every effort to deliver the Programme in accordance with this Agreement but sometimes things happen that are outside of our control. If this happens then we shall not be liable for any delay or failure in provision or delivery of the Programme if we have been prevented or delayed due to any act, event, omission or accident beyond our reasonable control (“Events”), including but not limited to any of the following: an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, lock down, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services, the expiry of any transition or implementation period agreed with the European Union during which European Union law is applicable to and in the United Kingdom, or any other circumstances beyond our control. Should an Event occur then time of delivery of the Programme shall be extended until a reasonable time after the Event preventing or interfering with the delivery, and under no circumstances will we be liable for any loss or damage suffered by you as a result thereof.

  • If an Event arises, we will email you to inform you of the nature and extent of the Event and any steps we are taking to mitigate its impact and effect. Where the Event continues for longer than 6 months then either one of us shall be entitled to terminate this Agreement by providing the other with 14 days’ notice in writing. Termination in these circumstances shall be without prejudice to the rights of the parties in respect of any breach of the Agreement occurring prior to termination. Any refunds will be considered at our discretion.

  1. Confidentiality

  • For the purposes of this Agreement, Confidential Information shall mean ideas, know-how, business practices, customer/client details, personal data, materials, therapeutic and coaching tools, business models, content, data, software, documents, resources, video and audio recordings, presentations, downloads, podcasts, workbooks, methods, concepts and techniques, systems, plans, trade secrets, and other confidential and/or proprietary information (“Confidential Information”). It excludes any information that was already known to us before you provided it, or where it was already in the public domain, created by us, or provided to us separately by someone else without any breach of this Agreement.

  • We want to create a safe and secure space for everyone accessing the Programme and therefore the protection of confidentiality is very important to us that is why, when you disclose Confidential Information to us, we agree not to communicate or disclose it, make it available to others, or use it for our own purposes without your consent or as provided for in this Agreement.

  • Where we disclose Confidential Information to you, or where it is disclosed by a Programme Participant, you agree that the Confidential Information belongs solely and exclusively to the person disclosing it, and that you will not:

  • disclose, communicate, reproduce or distribute it, or use it for your own benefit, whether personally or commercially, and whether directly or indirectly;

  • use it for any purposes which are unlawful, would cause harm or distress to another person, or would cause damage to our business or reputation.

  • The provisions of this clause shall survive termination.

  1. Intellectual Property

  • For the purposes of this Agreement, Intellectual Property shall mean means any copyright, database right, design right, patent, registered design, service mark, trademark and any application for any of the above whether current or pending and whether in the UK or any other part of the world.

  • As part of delivery of the Programme we may provide you with materials, information, tools, videos, resources, data and other content (“Content”). We take the protection of our Intellectual Property Rights in relation to our Content very seriously. You agree and accept that all Content remains our confidential and proprietary Intellectual Property and belongs solely and exclusively to us.

  • Our Content can only be used by you in connection with your use of the Programme and should not be copied, modified, reproduced, shared, published, disclosed, or used for any reason, whether for commercial gain or not, without our prior written consent and nothing within this Agreement constitutes a transfer of any intellectual property or grant of a licence or any right to use unless expressly set out in this Agreement or where we have provided our prior written consent.

  • As part of your purchase of the Programme, we will grant to you a personal, limited, non-transferable, non-exclusive, revocable licence (“Licence”) to access, view and use our Content for your private and personal use in connection with your use of the Programme and for the purposes as intended by this Agreement;

  • Your Licence becomes valid upon payment of the Fee and any other monies owing to us and we have the right to withdraw it at any time, without notice, where we reasonably believe you are in breach of the terms of the Licence. You Licence will terminate automatically once the last Session of the Programme has been delivered, unless we agree in writing otherwise.

  • You shall not use our Content, our Confidential Information or our Intellectual Property for any other purposes including but not limited to:

  • teaching or presenting any Content to your clients or other third parties;
  • as part of your own business or training courses or to create a system, method or training course;
  • in any lectures, seminars, workshops, webinars, presentations or similar;
  • as if the Content was created or produced by you;
  • for any other purpose without our express consent in writing.

  • Where any Content contains intellectual property belonging to a third party, its use will be subject to that third party’s terms and you shall be responsible for seeking consent to use it from that third party. Nothing contained within this Agreement shall be construed as any form of implied or expressed licence or other form of use of that party’s intellectual property and we shall not be liable to you in respect of your use or attempted use of any Content that contains material belonging to a third party.

  • When you purchase the Programme, you agree and undertake that from the date of this Agreement that you SHALL NOT (save as provided for in this Agreement):

  • copy, reproduce, sell, licence, share or distribute any of our Content, whether during the period of provision of the Programme, or at any time thereafter;

  • record any webinars, online or in-person events, videos, Sessions or any Content;

  • infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights or any such rights belonging to a Programme Participant.

  • In the event of your breach of your obligations relating to our Intellectual Property (including but not limited to the Content and Services) then:

  • you shall immediately cease and desist the illegal use of our Intellectual Property upon receipt of such notice from us;

  • you agree and accept that damages, loss, or irreparable harm may arise for us due to your illegal use of our Intellectual Property and, in such circumstances, we shall be entitled to seek relief, including injunctive relief against you; and

  • you shall indemnify and keep us fully indemnified for all such damages and losses sustained as a consequence of your breach of this clause 15.

  • The provisions above shall continue in force notwithstanding termination of the Agreement for any reason.

  1. Your Personal Data and how we use it

  • Personal data for the purposes of this Agreement means any information which is capable of identifying another individual, as further defined within the General Data Protection Regulation 2016/679 (“GDPR”).

  • Any Personal Data you provide to us will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation including the GDPR. We shall only process your Personal Data to the extent reasonably required to enable proper delivery of the Programme and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Programme and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your Personal Data please refer to our privacy notice which can be found at

  • As part of the delivery of the Programme your image may be recorded in photographs, images or screenshots by us or other Programme Participants and shared on social media. By purchasing the Programme and agreeing to the terms of this Agreement you are providing your consent for your image to be used. Should you wish to revoke your consent you can do so by emailing us at

  • Our obligations under this clause and under clauses 14 and 15 above, shall not apply where it is necessary for us to disclose in connection with legal proceedings, prospective legal proceedings (whether or not in relation to this Agreement) , to allow us to obtain legal advice, where we have been directed to do so by a court or other body of equivalent jurisdiction or where it is necessary because we reasonably believe you are at risk of danger to yourself or others.

  • The obligations contained within this clause shall survive termination.

  1. Reviews and Testimonials

  • If you share comments, information, content, photographs, graphics or images (“Client Content”) with us you are granting to us, free of charge, permission to use that Client Content in any way as part of our business services, which shall include advertising and marketing.

  • When sharing Client Content you confirm that you have the legal right to share it and that it doesn’t infringe any third party’s intellectual property or other rights.

  • If you provide us with a testimonial, review or similar (“Review”) then by doing so you consent for us to exhibit, copy, publish, distribute, use on our website or any of our pages, our social media sites or in our advertising and marketing campaigns or email communications, your Review or part of your Review, as we reasonably require to lawfully promote our business. You can amend your consent at any time by emailing us.

  • These provisions shall survive termination.

  1. Non-solicitation and non-competition

  • For the duration of your access to the Programme and for a period of 12 months afterwards you agree NOT to:

  • canvass, promote or advertise your products or services to any of our employees, contractors, or any individual who has purchased our Services (including Programme Participants) (“Client”) or who is a member of any of our free groups or is considering purchasing our Services (“Prospective Client”) or use your purchase and access to the Services to canvass, promote or advertise your products or services without our express consent, such consent not to be unreasonably withheld;

  • solicit or attempt to solicit any of our Clients or Prospective Clients without our express consent, such consent not to be unreasonably withheld;

  • employ, engage or attempt to induce, employ, solicit or entice away from us any of our employees, or contractors that were engaged, employed or contracted to us at any point during the time of your access to the Services, without our express consent in writing, such consent not to be unreasonably withheld.

  1. Liability

  • Your purchase of the Programme and your compliance with the terms of this Agreement does not constitute or imply any business relationship other than as set out within these Terms and we are only liable to you in respect of the Programme provided and to the extent as set out herein.

  • We shall not be liable (whether caused by us, our agents, employees or otherwise) to you for:

  • any indirect, consequential or special damages, losses or costs;
  • any loss of profits, business, data, reputation or goodwill or any such anticipated losses;
  • any failure to deliver the Programme where we are prevented due to a reason beyond our reasonable control; or
  • any losses arising from your choice of Programme requested or your use of the Programme once delivered.

  • Should you incur damages due to our default or breach, our entire liability is limited to the amount of the Fee paid by you at the time loss is sustained. You agree and acknowledge that this term is fair and reasonable given the nature of this arrangement and the provision of the Programme.

  • Nothing in this Agreement shall limit or exclude our liability for death or personal injury caused by our negligence or for any fraudulent misrepresentation.

  • You agree to indemnify and hold us harmless for any action taken against us due to your violation or disregard of:

  • any of the terms of this Agreement;
  • your use or participation in any way in any way with the Programme.

  • During the term of your access to the Programme, and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, employees, contractors, or Clients, or our or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, employees, contractors, or Clients.

  • In the event a dispute arises in connection with the provision of the Programme which is incapable of being resolved by mutual consent then we both agree to submit the matter for mediation by an independent mediator. In the event a resolution is still not possible 30 days following mediation then either of us shall be at liberty to commence legal action.

  1. No Guarantee

  • When purchasing the Programme, you’ll have access to Services, Content, people and support all designed to benefit you but it’s your responsibility to take action and implement the necessary information received and/ or the skills or tools shared. Your success and any results are dependent on factors which are outside of our control and we regret that we are not able to guarantee that any particular results or success will be achieved.

  • We’ve made every effort to accurately represent the Programme and Services included. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. As with any business endeavour, there is an inherent risk of loss of capital and we make no guarantee, representation or warranty with respect to the Services provided.

  1. Who we are

  • This Programme shall be delivered by the LOA Twins Limited. Our business address is 406A Birmingham Road, Wlyde Green, B72 1YJ and our business registration number is 11346362.

  • Should you wish to contact us then you can email us at

  1. Notice

  • Any reference in this Agreement to the provision of a notice shall mean notice in writing sent by email. All emails will be taken as delivered 48 hours from valid transmission.

  • All notices to be sent to us should be sent to

  • We shall contact you using the email address you provide to us at the time you purchase the Programme. If you change your contact email address it will be your responsibility to notify us so that we can update your records.

  1. General

  • The failure of either one of us to actively enforce any provision of this Agreement shall not constitute a waiver, diminution or limitation of any right (including any enforcement rights).

  • In the event any provision of this Agreement is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.

  • This Agreement represents the entire agreement between us and supersedes all other negotiations, drafts, correspondence and discussions prior to the date this Agreement is signed.

  • You agree that no other representations have been made by us to induce you into purchasing the Programme and no modification to this Agreement shall be effective unless in writing and signed by us both.

  • Save as provided for in Clauses 17.8.3 and 21.6 the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.

  • You acknowledge that you have been given sufficient time to seek legal advice prior to entering into this Agreement.

  1. Applicable Law

  • This Agreement is formed in the United Kingdom, which is our principal place of business, and this Agreement and the rights of us both shall be governed by the laws of England and Wales.

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I hereby agree to the terms and conditions of this contract.


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