Customer Success / Storyteller

This is a bit tricky - we need someone that is a mix of 3 things:

  1. Customer Support / Customer Success. Someone with intelligence and empathy to understand what the client is trying to do, and have a sense for whether we can do it. All tasks will fall into
    1. Yes we can do, here's how....
    2. Nope, cannot do for the immediate future; recommend some other system or advise client so they can find another provider
    3. Maybe: We can do near-term, within 1 week to 1 month, and the timeline works for the client
  2. Setup & Onboarding Guide / Configuration Pro - someone to get really good at using our software and helping clients get set up. We'll train for this, but you need to have some solid foundation and fast enough reliable internet.
  3. Storyteller: (Video Screencast) Communicate to the marketing team about a cool client story about how they needed X and we solved a problem; also communicate to the programming team about something we need, or something a client wants that seems close to what we do (i.e. feature request).

See this video...

Part time or full time, all remote (even after Covid), results focused. All hires will be paid. All work is remote.

Roles will report to head of marketing and/or CEO.

We especially look for the following, and prioritize good people more than formal education.

  • Discipline
  • Professionalism
  • Intelligence
  • Empathy

About You

Direct Hire Only. All information is confidential; current employer (if any) will not be contacted at this stage.

Name:
Email:
Phone:
Where do you live? (City):
Optional: Facebook Profile:
Optional: Personal Website:

Resume:

      Link to YouTube video of you speaking (required). Some accent is ok, but doing screencast video will be required for the job, with you on camera.

      Interview Questions

      What do you want to do? What area do you want to focus on?

      What has been your most challenging project you've ever done?

      How would you do it differently if you did it today?

      Let's say life goes great for the coming 5 years. Not "winning the lottery" great, but all goes well according to your goals. What does your life look like? If these plans including leaving us to start that goat yoga business or whatever your dream is, it's ok, some people work for some time and make meaningful contributions during their tenure. We hope we can help you along your path + mutually benefit in the mean time.

      What is a project or task you did recently of which you are proud?

      Why are you proud of this work?

      Rate: We don't have a set budget, of course we want as low as possible, and you want as much as possible - we need to find some balance of talent and cost. What is a fair rate per hour to start with, just for the first 90 days? $ per hour (US$).

      Longer term, we aim to pay top of market so we keep awesome people - we but need to grow a bit first. For those who grow with us, you'll have opportunities for advancement.

      Thank you for taking the time to let us get to know you a bit!

      Once this is sent, we'll send you a copy, and we'll take a few days to consider. The next step in our hiring process is to give you some real-world work, which will get increasingly complex over a series of weeks as each level is passed.

      Note we generally start people on paid test projects first, then hire on a probationary basis which then leads to permanent hires. Coders start on a fingernail, then a finger, then a hand, then an arm before proceeding to open heart surgery. When possible, we like coders to "own" a project and so whenever practical and possible once proven, we'll have you focus entirely on a product, usually new, so you will not spend a lot of time reading someone else's code, but instead writing your own.

      • I certify all the above information is correct and true.
      • Privacy: The information contained herein will be kept confidential, and if you have an active employer, they will not be contacted until we first discuss with you via chat and are ready to make an offer; most typically we would start with some small (paid) test work first.
      • I authorize SwiftCloud to check into all of the above information for purpose of employment via remote contract as an independent contractor.


      P.S. This e-interview was created on SwiftCloud, of course - this is just one of hundreds of potential uses for the system.

      SwiftCloud is an equal opportunity employer and does not discriminate by race, religion, gender, sexual preference, caste, or any other protected status. US Applicant notice: this position is 1099 as an independent contractor, meeting the criteria as such - using your own computer, methodology per your choosing, and hours of work that you control.

      Privacy & Cookies

      This site uses cookies. By continuing to use this website, you agree to their use. To find out more, including how to control cookies, see here Cookie Policy

      Accept Decline